Terms & Conditions

Last updated: July 18, 2025

Welcome to Ville Belle! These Terms & Conditions ("Terms") govern your access to and use of the Ville Belle website and its services. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully.

1. General Information & Definitions

Vive Belle is an online retail store specializing in women's clothing and accessories. Our business operates under the laws of Cook County, Illinois, United States.

For clarity in these Terms:

"Vive Belle," "we," "us," or "our" refers to the business entity Vive Belle.
"Website" refers to shopvivebelle.com and all its associated web pages and services.
"You" or "your" refers to anyone accessing or using our Website.
"Products" refers to the clothing and accessories we sell on our Website.

2. Eligibility & Website Use

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence. If you are under the age of majority, you confirm that you have your parent or legal guardian's consent to use this site.

You agree not to use our Website for any unlawful, abusive, or unauthorized purposes. We can refuse service, end your access, or cancel orders at our discretion if you violate these Terms or any applicable law.

3. Orders & Payments

Pricing & Currency

All prices on our Website are listed in United States Dollars (USD).

Sales Tax: Any applicable sales tax will be calculated and added to your order total at checkout.
Currency Conversion: We might offer a currency conversion tool for your convenience. However, please know that any prices shown in currencies other than USD are estimates only. Your final transaction amount will always be processed in USD based on the exchange rate your payment provider uses at the time of purchase.

Payment Requirement

Full payment for your order, including any applicable taxes and shipping fees, is required at the time of checkout.

Accepted Payment Methods

We accept various payment options, including Visa, Mastercard, American Express, Discover, JCB, China UnionPay, Diners Club, Electron, Maestro, Apple Pay, Google Pay, PayPal, Afterpay, Affirm, and Klarna.

Order Processing & Modifications

We start processing orders immediately to ensure quick delivery. Because of our fast fulfillment process, we can't guarantee cancellations or changes to your order once it's been submitted. Please review your order carefully before confirming your purchase.

4. Shipping Policy

Processing Time

All orders are processed and prepared for shipment within 4-7 business days after you place your order. This excludes weekends and public holidays.

Domestic Delivery Times

Shipping times within the United States vary by destination. You'll get an estimated delivery timeframe with your tracking information once your order ships.

International Orders

Customs, Duties, and Import Taxes: For all international orders, you are fully responsible for paying any and all customs duties, import taxes, VAT, and brokerage fees that your destination country's government may charge.
Payment Options for Duties/Taxes: At checkout, you might have the option to pay these charges upfront (if available) or to pay them when your item arrives in your country. Please choose your preferred option at checkout. If you choose to pay upon arrival, please be aware that customs will not release your item until these fees are paid.
Refusal of Delivery: If an international order is refused upon delivery (e.g., due to refusal to pay customs duties or taxes), the package might be abandoned or returned to Vive Belle. In these cases, you will be responsible for any return shipping costs, original shipping costs, and any additional fees Vive Belle incurs. No refund will be issued for the original product cost if the item is abandoned or unrecoverable.
Delivery Times: International shipping times can vary greatly due to customs processing and local postal services. While we provide estimated delivery times with tracking, delays can happen because of customs inspections or unexpected events. Vive Belle is not responsible for such delays.
Compliance: You are responsible for ensuring that the Products you order can be legally imported into your country.

Tracking

We'll send you a confirmation email with tracking information once your order has shipped. You can use this to monitor your shipment's progress.

5. Return & Exchange Policy

We want you to love your Vive Belle purchase. If you're not completely satisfied, you can return eligible item(s) for a full refund to your original payment method.

Return Process & Eligibility:

Request a Return Authorization: All return requests must be made by filling out our Contact Us form on our Website.
Return Request Window: You need to submit your request to return an item within 30 days of receiving your merchandise.
Condition of Items: To qualify for a return, items must be unworn, unused, unwashed, and in their original packaging with all tags still attached.
Free Return Label: Once your return request is approved, Vive Belle will email you a FREE UPS prepaid return label with instructions.
Shipping the Return: Just print the label, attach it to any box/package, and send the items back. The package will go directly to our warehouse.
Return Shipping Window: You'll have 30 days from the date you receive the free return label from us to send the item back for a full refund.

Return Exclusions:

The following items cannot be returned:

Monogrammed or personalized items.
Special-order items.
Items damaged through normal wear and tear.
Items clearly marked as "Final Sale" or non-returnable.

Geographic Limitation for Free Labels:

Free return labels are only available for items shipped within the 48 continental United States. If you're returning items from Alaska, Hawaii, US territories, or international locations, you'll be responsible for your own return shipping costs. Instructions for international returns will be provided upon request through our Contact Us form.

Refund Processing:

Once we receive your return and inspect it at our facility, we'll issue a refund to your original payment method. Please allow 5-10 business days for the refund to process and appear on your statement. Processing times can vary by payment provider.

6. Product Availability & Accuracy of Information

We try our best to keep our inventory accurate, but product availability isn't guaranteed. Sometimes, items might be out of stock or discontinued. We can limit or cancel orders at our sole discretion.

We make every effort to accurately display the colors, features, specifications, and details of our Products on the Website. However, we can't guarantee that these will always be perfectly accurate, complete, reliable, current, or error-free. Your electronic display might not show the actual colors and details of the Products exactly as they are.

7. User-Generated Content (UGC)

By submitting, posting, or displaying content (like customer reviews, comments, photos, videos, or social media posts featuring Vive Belle Products) on our Website or social media channels, you grant Vive Belle a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create new works from, distribute, and display such content globally in any media. This is for promotional, marketing, and advertising purposes, and you will not receive any compensation. This includes the right to showcase products using your content.

You confirm that you own or control all rights to the content you post; that your content is accurate; that its use won't violate these Terms or harm anyone; and that you will protect Vive Belle from any claims resulting from your content. When displaying your content, Vive Belle may include your social media handle or other public identifiers clearly linked to the content you submitted.

8. Prohibited Uses

You agree not to use our Website for any unlawful purpose or anything prohibited by these Terms. You must not:

Violate any international, federal, state, or local laws or regulations.
Infringe on our intellectual property rights or the rights of others.
Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
Submit false or misleading information.
Upload or transmit viruses or any other type of harmful code.
Collect or track the personal information of others.
Engage in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping.
Interfere with or bypass the security features of the Website.

9. Personal Information

Our Privacy Policy, which can be found here, governs how your personal information is submitted through the site. We are committed to protecting your data and do not share it with third parties unless necessary to fulfill your order, comply with legal obligations, or as explained in our Privacy Policy.

10. Intellectual Property

All content on the Website, including text, graphics, logos, images, audio clips, digital downloads, data, and software, belongs to Vive Belle or our content suppliers. It's protected by United States and international copyright laws. The "Vive Belle" name and logo are trademarks of Vive Belle. You cannot use these trademarks without our written permission.

11. Disclaimer of Warranties; Limitation of Liability

We don't guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. We also don't guarantee that the results from using our service will be accurate or reliable.

You agree that we may remove the service for indefinite periods or cancel it at any time, without notice to you.

You expressly agree that your use of, or inability to use, our service is at your sole risk. The service and all products and services provided to you through the service are offered 'as is' and 'as available,' without any express or implied warranties or conditions of any kind, including warranties of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.

In no event will Vive Belle, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products obtained through the service. This also covers any other claim related to your use of the service or any product, including errors or omissions in content, or any loss or damage incurred from using the service or any content/product posted, transmitted, or made available via the service, even if advised of their possibility. Because some states or jurisdictions don't allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions will be limited to the maximum extent permitted by law.

12. Indemnification

You agree to protect, defend, and hold harmless Vive Belle and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your violation of these Terms or the documents they refer to, or your violation of any law or the rights of a third-party.

13. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that provision will still be enforced to the fullest extent permitted by law. The unenforceable portion will be considered separate from these Terms, and this determination will not affect the validity and enforceability of any other remaining provisions.

14. Termination

The obligations and liabilities that arose before the termination date will remain in effect after this agreement is terminated for all purposes. These Terms are effective unless and until terminated by either you or us. You can terminate these Terms at any time by telling us you no longer wish to use our services, or by simply stopping your use of our site.

If, in our sole judgment, you fail to comply with any part of these Terms, or we suspect you have failed, we may also terminate this agreement at any time without notice. You will remain responsible for all amounts due up to and including the date of termination. We may also deny you access to our Services (or any part of them).

15. Governing Law & Dispute Resolution

These Terms and any separate agreements where we provide you Services will be governed by and interpreted according to the laws of Cook County, Illinois, United States.

Any dispute or claim arising from or related to these Terms or your use of the Website, including international sales, will be resolved through binding arbitration. This arbitration will be managed by a mutually agreed-upon arbitration service (like the American Arbitration Association - AAA) in Cook County, Illinois, United States, following its commercial arbitration rules. The arbitration award will be final and binding and can be entered as a judgment in any court with the proper jurisdiction. You agree that any claim you have against Vive Belle must be brought individually, and you will not combine your claim with any other person or entity, or participate in any class action or other representative legal proceeding.

16. Entire Agreement

If we don't exercise or enforce any right or provision of these Terms, it doesn't mean we're giving up that right or provision. These Terms, along with any policies or operating rules we post on this site or related to the service, make up the entire agreement and understanding between you and us. They govern your use of the service, replacing any prior or current agreements, communications, and proposals, whether oral or written (including any previous versions of the Terms). Any unclear parts in these Terms will not be held against the party who drafted them.

17. Changes to Terms & Conditions

We can, at our sole discretion, update, change, or replace any part of these Terms by posting updates and changes on our website. It's your responsibility to check our Website periodically for changes. Your continued use of or access to our Website after we post any changes to these Terms means you accept those changes.

18. Contact Information

If you have questions about these Terms & Conditions, please send them to us at: Email: info@shopvivebelle.com

Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM CST (Central Standard Time)